Upset abou a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? The company with the highest customer service satisfaction comes in strong with a 57.3% rating. Amazon employees spend two days every two years working at the customer service desk, even the CEO. Amazon.com is an American international electronic commerce company with headquarters in Seattle, Washington, United States and is the world’s largest online retailer. Originally, it used to be an online bookstore, but later diversified its inventory that ranges from insects and worms to home goods, electronics, fashion and food. Chick-fil-a is an American fast food restaurant chain known for its chicken sandwiches and their extremely polite staff. They scored a 86.0 in Forbes 2018 best customer service category.
These unique, regional supermarkets are happy places to shop. They are immaculately clean, and intuitively designed to generate a positive shopper experience. Just ask happy shopper and college student, Elizabeth Kagan, who stocks her dorm’s fridge regularly at Wegmans. “I love the seasonal flavor that the store always has. Most importantly, I know that everything I am buying is fresh. One time, I realized I had brought back an opened package of baloney. The store took it back, with a smile, two days later,” she says. Wegmans employees may be great at customer service partly because they love their jobs—Fortune ranks Wegmans among its top ten places to work. This Texas-based, privately-held supermarket chain got uber-high marks for customer service from advisory firm KPMG’s survey of companies. The local giant is loved for its large supply of eclectic, one-of-a-kind food products, local produce and products made by Texans, and personalized, fast follow-up to customer comments. HEB is also known for its friendly service, from the shelf stockers to cashiers.
Think long term when dealing with customers. By keeping customers happy, they will be loyal and through word of mouth, will do the marketing for you. In fact, according to author Pete Blackshaw, a satisfied customer tells at least three friends (whereas an angry customer tells 3,000!) Peter Shankman, author and business consultant, was ready to board a flight before tweeting “Hey, @Mortons – can you meet me at Newark airport with a porterhouse when I land in two hours? K, thanks. :)”. As soon as Peter landed, a gentleman wearing a tuxedo was holding a bag that contained porterhouse shrimp, napkins and silverware. Knowing that Peter was a regular customer and having tracked down his arrival details, Morton’s traveled more than 23 miles to deliver excellent service.
Best in class customer service companies let customers know that a support request has been received and is being handled. So when a customer contacts your company, whether through a web form or an email, make sure that an automated reply is sent to the customer to acknowledge the receipt of the email. Our study found that 90% of companies do not use auto-responders or acknowledge that an email has been received. Ten percent of customers cite “waiting too long for a response” as one of the biggest frustrations when it comes to customer service. So don’t make your customers wait! Set up an auto-responder in your customer service solution or email client, and in the acknowledgment, use an email template that includes customer support working hours, a unique ID for tracking the request and supporting links to a self-service knowledge base or online FAQs.
Are you looking for customer service contact phone? This website focuses on providing very fast access to details about any big company client support department, with a lot of extra information, like phone contacts, email, live chat addresses and so on. Read more details on https://localcustomerservicenumbers.com/.